Nycha Roof Repairs

Nycha wasted 3 7 million by replacing eight roofs while they were under warranty.

Nycha roof repairs.

The housing authority s capital project. Public housing residents can call the customer contact center at 718 707 7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. Trained representatives are on standby 24 hours a day 7 days a week to handle emergencies and to schedule routine maintenance repairs for monday through friday 6am. Comptroller audit finds nycha wasted millions on roof repairs putting residents health at risk image credit.

Nycha emergency repairs while the development offices are closed the customer contact center will contact the appropriate nycha staff or other governmental agencies to make sure emergencies are addressed but once the situation is stabilized the repairs are referred to the development where the resident lives for follow up action on the next. However failure to keep up with these maintenance checks voids the warranty with any subsequent roof repairs and their cost falling onto nycha. Overall nycha used its warranties to cover just nine of the 709 eligible roof related repairs between 2009 and 2017.